Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
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Before
AfterThe DryMark Restoration North Las Vegas Guarantee
When we say we stand behind our work in North Las Vegas, we mean it in writing. Every job we complete carries the 365-Day Done Right Promise under The Haven Standard, Clause 3: if it’s not done right, we make it right. No voicemail runaround, no “we’ll get back to you next week” while mold keeps spreading or water keeps wicking into drywall. Alicia Brennan built this company in 2011 after years as a claims adjuster watching homeowners lose legitimate coverage because the restoration company they hired couldn’t produce documentation. Our guarantee is the opposite of that experience. You get a written price before anyone touches your property, a photo record of every visit, and a signed warranty when we leave. That’s what standing behind our work means in North Las Vegas.
What’s Covered
- Workmanship that holds up. Our technicians are background-checked, uniformed, and licensed, and the drying systems we deploy, Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, are documented to IICRC, RIA, and IFA standards. If a seam lifts, a seal fails, or a moisture reading rebounds within 365 days, we return and fix it at no charge.
- Parts and materials handled correctly. We don’t substitute off-spec materials mid-job. What goes on your written scope is what gets installed, and every item is photographed in place before the crew leaves your North Las Vegas property.
- Cleanup that’s actually complete. Restoration work shouldn’t leave you with a second mess to manage. Our crews bag, remove, and dispose of all demolition debris and contaminated materials as part of the quoted scope, not as a line-item surprise.
- Arrival when we say we’ll arrive. For emergency calls, water, fire, storm, sewage, our live dispatch answers 24 hours a day, 7 days a week, no voicemail trees. For scheduled reconstruction and rebuild work, we set a date and show up. If we’re delayed, we call.
- Honest pricing with zero scope creep. Haven Standard, Clause 1: a written price before any work starts, every time, with no exceptions. Once you sign that scope, the number doesn’t change because we “found something else.” If we missed something in our assessment, that’s our cost, not yours.
Our Satisfaction Promise
If you’re not satisfied with our work in North Las Vegas, here’s exactly what happens. You call (725) 726-3239 and a live person answers, any hour, any day. We schedule a return visit within 24 hours for active concerns, water intrusion, mold recurrence, or structural issues that threaten further damage. For non-urgent items, cosmetic touch-ups, paint match adjustments, trim alignment, we book the next available slot that works for your schedule. Alicia Brennan or a senior technician reviews the photo record from the original job, compares it to what’s on site, and determines whether the issue stems from our workmanship, a material defect, or an underlying condition we couldn’t have reasonably detected. If it’s our workmanship, we fix it. If it’s a material defect, we coordinate warranty replacement with the manufacturer. If it’s an underlying condition, we explain what we found, show you the evidence, and quote any additional work in writing under Clause 1 before proceeding. No guessing, no pressure, no ghosting. We’ve restored over 12,000 homes since 2011, and every single one left with documentation. That paper trail protects you and it protects us, which is exactly why we built the company this way.
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AfterLicensed & Insured Backing
The real guarantee behind our paperwork is that we’re still here to honor it. DryMark Restoration North Las Vegas is independently owned and operated, licensed and insured, with background-checked technicians who carry their credentials. Insurance doesn’t just protect us from liability, it protects you from the nightmare of an uninsured contractor’s mistake becoming your mortgage problem. When water damage in a North Las Vegas home involves electrical systems, structural drying behind walls, or Category 3 contamination, the work carries genuine risk. Our coverage means that if something goes wrong despite our protocols, there’s a policy behind the promise, not just a handshake. Alicia Brennan’s background in claims adjustment taught her that the restoration companies who survive decades are the ones who treat insurance as a professional requirement, not an optional expense. That’s why we maintain full coverage, why we document every job to IICRC, RIA, and IFA standards, and why we can offer the 365-Day Done Right Promise without hedging. The guarantee is only as good as the business backing it, and we’re here to back it.
How Our Guarantee Compares
Most restoration companies in North Las Vegas will tell you they “stand behind their work.” What that usually means is a verbal assurance and a business card. Here’s what we do differently:
| What Others Do | The Haven Standard |
|---|---|
| Estimate given over the phone or on arrival | Written price before work starts, Clause 1, signed by both parties |
| Photos taken “if requested” | Photo record on every visit, standard deliverable, never an upsell |
| “Satisfaction guaranteed” with no written terms | 365-Day Done Right Promise, signed guarantee stamped on every job |
| Voicemail or callback queue for emergencies | Live person answers every call, 24/7, no exceptions |
| Competitor’s estimate dismissed or ignored | Free Second Opinion on any written estimate, no charge, no obligation |
Documentation You Receive on Every Job
We don’t just promise, we prove. Every North Las Vegas homeowner receives:
- The written scope and price, Haven Standard, Clause 1, signed before work begins, listing every task, material, and labor item.
- The photo record, dated and geotagged, showing pre-loss condition, damage documentation, equipment placement, and post-completion status.
- The drying log, with daily psychrometric data, that’s temperature, relative humidity, and vapor pressure differential readings, in plain language: how wet it was, how dry it got, and when it hit the target.
- The signed 365-Day Done Right Promise, with our license information, insurance carrier, and Alicia Brennan’s signature as owner.
This is the documentation that turns restoration invoices into payable insurance claims. We know because Alicia Brennan spent years on the adjuster side denying claims that lacked it.
Common Questions About Our Guarantee
What if my insurance company disputes the work?
We coordinate directly with your adjuster, providing the photo record, drying logs, and written scope in the format they need. Our documentation is built to IICRC, RIA, and IFA standards specifically because those are the frameworks insurers recognize. If there’s a dispute, we have the paper trail to resolve it. Call (725) 726-3239 and we’ll walk through your specific situation.
Does the 365-Day Done Right Promise cover materials I bought myself?
No. Our workmanship guarantee covers materials we specify, source, and install. If you provide your own materials, we can’t warranty their performance or compatibility with our systems. We explain this during scoping so there are no surprises.
What happens if you find additional damage after work starts?
We stop, document what we found with photos, and present a supplemental scope in writing under Clause 1 before proceeding. You approve it, or you don’t. The original price holds for the original scope. No hidden additions, no “while we’re already here” pressure.
Is the Free Second Opinion really free?
Yes. Bring any competitor’s written estimate for water damage restoration, mold remediation, fire restoration, or reconstruction in North Las Vegas. We’ll review it against current market rates, flag anything that looks omitted or inflated, and explain our assessment at no charge. No obligation to hire us. Haven Standard, Clause 2.
Who do I call if something goes wrong after hours?
(725) 726-3239. A live person answers, 24 hours a day, 7 days a week. For active water intrusion, mold spread, or structural concerns, we dispatch within the hour. For warranty items that aren’t emergencies, we schedule the next business day.
Why We Built It This Way
Alicia Brennan founded this company in 2011 after watching homeowners in North Las Vegas and across the valley lose tens of thousands in legitimate insurance coverage. The restoration company they hired took photos on a personal phone, lost them, and the adjuster had no choice but to deny the supplemental claim. Or the crew started work without a written scope, the bill came in 40% higher, and the insurer refused the overage. Or the “guarantee” turned out to be a technician’s verbal “yeah, call me if anything happens,” and that technician had moved to another state.
The Haven Standard exists so none of that happens to our customers. Written price before work starts. Photo record on every visit. Signed 365-Day Done Right Promise. Live phone coverage around the clock. These aren’t marketing points, they’re operational rules we follow on every job, from a burst pipe in a Aliante townhome to Category 3 sewage backup in a Downtown North Las Vegas commercial kitchen.
We’ve restored over 12,000 homes. Every one left with documentation. Every one started with a written price. That’s the guarantee.
Written by Alicia Brennan, Owner at DryMark Restoration North Las Vegas, serving North Las Vegas since 2011.